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Current Local Time and Date in Los Angeles, USA 

Telephone      1.310.439.1169      Customer Service

Fax                1-310-388-4657    

SKYPE: CLICK HERE

APO/FPO Shipments

International-Orders.com ships to APO/FPO addresses.

Backordered Items

We are not responsible for any delays in your order due to backorder situations. Shipments will be made when all items in your order have arrived at our depot. We do not make partial shipments unless you request your items shipped seperately when they become available.

California Sales Tax

Even though your order will be shipped outside of the USA, it is shipped to our California depot first and as such the stores charge the tax. (You can find out beforehand if the store you are buying from charges CA sales tax by checking out their customer service or help pages). Sales tax will be added to your order if you do not put the correct price in the cart during checkout or if the item is listed excluding sales tax.

Cancellations

We provide our clients with a service and are not a regular store. As such we cannot accept cancellations or changes to your order once your order has been placed. If you have to cancel your order, our $35 non refundable service fee will be deducted from your refund. Wire transfer transactions are non refundable and funds can only be applied as a store credit. There is a minimum 30% restocking fee on placed orders and you will be liable for all shipping charges.

Currencies

All transactions are in US Dollars. Your credit card, Paypal or bank statement however will show our charge (billed as Emporium) in your local currency. The dollar amount in your invoice will be converted to your local currency on the day that you make your payment. Our currency conversion tool at the checkout page is meant to give you an estimate NOT a guaranteed rate. You can request the exchange rate for that day with your financial institution. Your charge will show as Emporium.

Domestic Shipping

(Definition: Shipment of your order from the store you are buying from to our depot) There are certain stores that offer free shipping. Most stores however charge a shipment fee. Since your parcel has to be delivered to our depot first it is likely that there will be a domestic shipment fee. If this applies to your order we will revise your invoice to add the domestic shipment fee and charge you accordingly.

Dimensional Weight Calculator

If your order has multiple items, an extra shipment fee may be added. Prices vary per store and per country. Each country has its own shipping base fees. Our handling and processing fee is calculated over the total. (You will be able to see your total before your order is final and at that point you can decide if wish to place the order or not). The American financial institutions that we work with charge a high percentage for processing foreign payment methods, this includes Paypal. We are not the store you are ordering from, but a seperate company that makes it possible for you to place orders from American stores.

Dimensional weight

Example: Using dimensional weight calculations, a freight carrier will charge for lightweight packages as if they had a greater weight. For example, box of clothing shipped internationally which weighs 0.9 kilograms, and measuring 20 cm by 30 cm by 50 cm (=0.03 cubic meter) would be charged as if it weighed 5.01 kilograms. (Generally, a carrier will then round this up to 6 kilograms and charge accordingly.)

Duties and Taxes - Insurance

You are responsible for all and any applicable duties and taxes in the destination country. Those are not included in your total from International-Orders.com unless you chose to have all duties and taxes included in your order at checkout. If a shipment is rejected by you because of customs clearance charges or gets returned to us due to restrictions your country has in place regarding the importation of the goods you purchased with our assistance, you will be held liable for return shipment and/or all other miscellaneous fees incurred by us that are associated with that return. Refunds for such returns will not be issued. We can only refund you the original merchandise purchase price minus shipment cost back to the store.

Taxes and customs clearance charges that may be due in your country when your parcel arrives at customs are your responsibility. To avoid surprises when your shipment arrives, we suggest that you use the shipping choice including Customs and Duties at checkout that provides you with a real time quote. This quote includes all applicable duties, fees, and taxes based on the origin, destination, and products in your shipment. By selecting Express with Prepaid Duties and Customs at checkout you can apply the calculated Duties and Taxes Cost to your order and you are guaranteed not to pay any local taxes or duties and avoid any possible delays with customs or brokers.

You may request to declare your merchandise at either wholesale value, full value or gift value.

Declared values are your insurance value for your package meaning:

Should your package be lost or damaged in transit International-Orders/shipper can only issue a claim with the shipping company for the declared value of the package. this is the amount that will be refunded to us and then to you.

You fully agree to these terms once you have chosen your declared value/insurance option. International Orders will not make any exception and will refund solely the amount requested by customer to have be declared while placing his/her order.

Items not in Stock and unavailable.

All items that are not in stock or unavailable will be automatically canceled on your order and refunded accordingly. If your order contains more than 75% of items not in stock, then your order will be placed on hold and we will request further instructions from you. You are responsible for the service fee, even if you wish to cancel your entire order. Please see details below and Terms and Conditions. 

International Shipping and Transit Times

All our shipments are trackable and insured. We will make every effort to ship you order with your preferred carrier. However we cannot guarantee this. Please make sure someone is available to accept your parcel. Shipping companies usually try to deliver a package three times before the parcel either gets abandoned or returned to us. Track your package to find out when you can expect it. With a normal customs clearance these are the estimated transit times for standard and priority shipments. As soon as the status of your order is set to "Shipped" and the "Tracking Number" field shows a tracking number (instead of "N/A") that links to a tracking page of a shipper (Fedex, UPS), it still may take up to 2 days until tracking information is available on the shipper's website. If the status is "Shipped" and the tracking number field shows "N/A", your order was shipped via USPS (Global Priority Mail) which is not trackable.

STANDARD SHIPPING: Please allow at least 4 - 12 business , providing the store has the item(s) in stock and available for immediate shipment, for your order to arrive at our depot. (we are not responsible for delays by the store in the shipment of your item to our depot). The transit time from the store to our depot depends on where in the USA the store you purchased from is located. We ship the merchandise as soon as it arrives at our depot and provide you with a tracking number. Allow 4 - 8 business days for your order to arrive in your country from the day we ship it to you.

PRIORITY SHIPPING: If you requested expedited domestic shipping your purchase should arrive at our depot between 2 - 4 business days providing the store has the item(s) in stock and available for immediate shipment. At the time I placed your order the item(s) showed as in stock on the website. As soon as your order arrives it gets shipped on to you right away! From the day we ship it on to you it may take 2 - 4 business days to reach you As soon as you order arrives at our depot it will be shipped onto you immediately and you will receive a shipment notification via email.

Payment Methods

PLEASE NOTE THAT WE DO NOT CHARGE YOUR CREDIT CARD UNTIL THE GOODS HAVE BEEN PURCHASED AND WE HAVE APPROVED ANY ADDITIONAL COSTS WITH YOU FIRST. (TO APPROVE COSTS SIMPLY SEND AN EMAIL STATING THE ADDITIONAL COSTS HAVE BEEN APPROVED) We accept all major credit cards; Visa, MasterCard, Discover, Diners, Paypal and American Express. We also accept Bank Wire transfers.

IMPORTANT NOTE: When paying with PAYPAL as your payment selection, you will be automatically directed to the International Orders Paypal Payment page ONLY once you have completed your order and confirmed your order.

Bank Wire / Bank Transfer / Wire Transfer

If you have selected Wire Transfer, Bank details and instructions will be emailed to you shortly after your order has been received. Do not wire funds until your order has been confirmed.

Product Warranties

Any warranty for products purchased through us in the USA will be valid in the USA only unless stated otherwise on the actual warranty documentation.

Registration

You need to register with this website with your correct information. You will need to verify your email address and registration by confirming the email registration you receive after registration.

You will receive the following email: Thank you for registering at International-Orders.com International Checkout - International-Shopping.. Your account is created and must be activated before you can use it.To activate the account click on the following link or copy-paste it in your browser:https://www.international-orders.com/index.php?option=com_registration&task=activate

After activation you may login to https://www.international-orders.com using the following username and password.

Restricted Merchandise

It is your responsibility to make sure that the items you are ordering are legal to import into your country and do not require an import license. We are not responsible for shipments that are returned by customs officials due to restrictions and refunds for such returns will not be issued. We can only refund you the original merchandise purchase price minus shipment cost(s) back to the store and possible restocking fees..

Return and Exchanges

See Terms and Conditions and Return Policy Page

Shipping and Handling Fees

Our shipping and handling fees are not separate. They are combined on your order and are automatically calculated by our system and depend on the total amount and how many items are in your order. Prices vary per store and per country. Each country has its own shipping base fees.Put the order through our shopping system to see estimate of shipping. It is important that you are aware of the Dimensional Weight of your package - often this can only be accurately calculated once the goods have arrived at our depot.

Shipping charges for Priority International Packages start at $ 35 + 10% of the cost of goods to cover international credit card processing fees and administrative handling costs. To see your shipping fees simply proceed thru the checkout and you will be given your shipping choices and fees.

Oversized items such as Guitars, Amplifiers and Keyboards may incur additional shipping fees (Prices vary depending on item, size, weight and price).

Shipping & Handling Pricing Information -

• We receive your order and verify the information is accurate
• We check availability and stock and final price (delivered to us with sales tax)
• We place the order with the store and pay for the goods in US funds
• We receive the goods at our warehouse, inspect your merchandise
• We repackage every shipment for international shipping for optimal dimensional weight
• We prepare all necessary customs documentation required for export
• We consolidate orders if you buy from multiple stores to save you money
• We ship your item to you the very same day it arrives at our warehouse
• We provide tracking, insurance and exceptional International customer service